s90::TechOps
Your complete IT department — without the overhead. Four dedicated teams manage your infrastructure, monitor your systems 24/7, keep everything running smoothly, and align your technology with your business goals. So you can focus on growing your business.
99.9%
Uptime Guarantee
<15min
Average Response Time
40%
Cost Reduction
24/7
Monitoring & Support
Here's something most IT providers won't tell you: 60% of small businesses that lose their data shut down within 6 months. That's why every TechOps plan includes automated, tested backups — no exceptions.
What's Included with s90::TechOps
Every TechOps subscription comes with four dedicated teams that work together to manage, protect, and improve your technology — all included in your monthly per-user price.
Service Desk
Your dedicated support team, accessible through chat (Dee), phone, or email. Get fast, friendly help from real people who know your environment — no ticket queues, no runaround.
- Chat support via Dee, our AI-powered assistant
- Direct phone line to your support team
- Email ticketing with rapid response
- Familiar with your specific environment and needs
Centralized Services
Our 24×7 Network Operations Center (NOC) provides round-the-clock infrastructure monitoring, cloud maintenance, and proactive issue resolution — so problems are fixed before you even notice them.
- 24×7 NOC monitoring and alerting
- Infrastructure health monitoring
- Cloud maintenance and optimization
- Proactive issue detection and resolution
Technical Alignment
A proactive team focused on minimizing downtime and preventing problems before they happen. Regular maintenance, patching, and optimization keep your technology running at peak performance.
- Proactive maintenance and patching
- System optimization and tuning
- Technology lifecycle management
- Downtime prevention and risk mitigation
Business Alignment
Strategic technology guidance aligned with your business goals, objectives, and challenges. We help you identify operational improvements and opportunities where technology can drive real business value.
- Business goals and technology roadmap alignment
- Operational improvement recommendations
- Budget planning and cost optimization
- Strategic technology advisory
How It All Works Together
Your four included teams aren't separate departments — they're one connected system built around your business. The Service Desk handles your day-to-day requests. Centralized Services watches everything 24/7. Technical Alignment fixes things before they break. And Business Alignment makes sure your technology supports where your business is headed.
One Team, Not Four Silos
Every team shares information. When the Service Desk resolves an issue, Technical Alignment learns from it to prevent it from happening again. When Business Alignment sets new goals, everyone adjusts together.
Proactive, Not Reactive
Most IT providers wait for things to break. Our four-team model means problems are caught by monitoring, prevented by maintenance, and planned around by strategy — before they ever reach you.
Proven Results Across Industries
Real outcomes from businesses that switched to s90::TechOps. These numbers speak for themselves.
Financial Services
Regional Accounting Firm
Frequent outages were costing billable hours and frustrating staff during tax season.
- 99.98% Uptime over 12 months
- 73% Fewer support tickets
- $48K Annual IT cost savings
Healthcare
Multi-Location Medical Practice
Compliance gaps and slow systems were putting patient data at risk and slowing operations.
- 100% HIPAA audit pass rate
- 4 min Average help desk response
- Zero Security incidents in 18 months
Professional Services
Growing Law Firm
Scaling from 30 to 75 employees with an outdated IT setup was creating constant headaches.
- 2.5x Team growth with zero IT disruption
- 35% Lower per-user IT costs
- Same day New employee setup time
Why Choose TechOps
- 24/7 monitoring and proactive issue resolution
- Guaranteed 99.9% uptime SLA
- Predictable monthly costs — no surprise bills
- Expert team managing your infrastructure so you don't have to
- Regular security patches and system updates
- Scalable infrastructure that grows with your business
- Cloud cost optimization across AWS, Azure, and Google Cloud
- No setup fees for new employees
Simple, Predictable Pricing
$145.90/user/mo
20 user minimum · No setup fees for new employees
Change Management is billed hourly as requested
Frequently Asked Questions
What's included in TechOps?
How is TechOps different from SecOps?
What does the $145.90/user/mo pricing include?
How quickly do you respond to critical issues?
Can you work with our existing infrastructure?
What cloud platforms do you support?
Your Success, Guaranteed
We put our money where our mouth is. These aren't just promises — they're commitments built into every TechOps agreement.
99.9% Uptime SLA
Contractually guaranteed — not just a target. If we miss it, you get credited.
90-Day Onboarding
Full transition with zero disruption to your business. If we cause downtime during onboarding, your first month is free.
No Long-Term Lock-In
Month-to-month after your initial term. We keep your business by earning it, not trapping you.
Dedicated Account Manager
One person who knows your business inside and out. No call centers, no starting over every time.
Ready for Worry-Free IT Management?
Let our four dedicated teams handle your infrastructure while you focus on growing your business.